HELPLINK MENTAL HEALTH
Mental Health Services 7 Days a Week
ADMINISTRATOR
(PART-TIME AND FULL TIME ROLES)
Helplink is a mental health charity based in Galway City that provides
Counselling, Information Provision and Education services, seeks an
experienced Administrator to join our innovative and expanding
service. We are focused on the needs of the people who use our
services, and we are always looking for innovative ways to improve
service delivery.
We are looking for an individual with excellent communication skills
who will enjoy supporting Helplink's diverse client base to access our
mental health services.
JOB OVERVIEW
A administrator role in a fast-paced and expanding mental health
charity.
Part-time and Full time Roles options available to support the
expansion of the Galway service. IMMEDIATE START REQUIRED.
RESPONSIBILITIES & DUTIES
* Managing a phone and email box and responding to queries quickly.
* Appointment booking and managing of appointment calendars.
* Liaising with staff to ensure the smooth running of the
organisation.
* Making minor alterations to the organisation’s website and
social media updates
* Any other ad hoc administrative duties as they may arise.
* Keeping detailed records and statistics and preparing regular
reports for Funders and Board of Trustees
* HR administration, e.g Filing documents
* Working with the team to develop policies and procedures.
* Ensuring the highest standards of confidentiality is adhered to
with regards to client data
* Ensuring that the organisations confidentially procedures are kept
in line with GDPR
* Administer day-to-day financial transactions (e.g. creating
invoices, receipts, payment reconciliations, bank lodgements,etc.)
Note: while the above job description indicates the main functions and
responsibilities of the post, the Administrator may be allocated other
duties from time to time as determined by the Executive Director.
REQUIREMENTS
_ESSENTIAL_
* Minimum 2 years proven experience in a similar role in a
fast-paced environment
* Strong organisational skills
* Standards driven and Detail-oriented
* Forward thinker skilled at prioritising multiple tasks in order of
urgency
* Ability to manage challenging phone calls with sensitivity
* Ability to use initiative to solve problems
* Ability to work well in a team environment
* Client-focused with a positive “can-do” attitude
* Ability to adapt and learn new skills quickly
* Proficiency with Office * (SharePoint,
Excel, Word, etc)
* Proficiency using G Suite (specifically Gmail, Calendar, Drive)
* Excellent communication skills – in both verbal and written
English
* Excellent interpersonal skills
_DESIRABLE BUT NOT ESSENTIAL_
* Experience/Training using QuickBooks or Other Accounting Software
* Experience/Training using WordPress
* Experience/Training in Social Media Marketing
* Experience/Knowledge of working in the Mental
Health/Charity/Voluntary/Community/Healthcare sectors
* Training in Handling Difficult Calls/ASIST/SafeTalk and/or
Childrens First
JOB TYPE: Full-time or Part-time options are available (Monday to
Friday)
SALARY: € *. * per hour
LOCATION: Galway City
TO APPLY:
* Complete the form at this link:
We need : English (Good)
Type: Permanent
Payment:
Category: Health
